Privacy Policy

Privacy Policy

1. WHAT IS A PRIVACY NOTICE & WHY IS IT IMPORTANT?

We know your personal information is important to you and it is important to ‘Tuition Hub’ too. This Privacy Notice tells you what we use your personal information for and explains your rights around how we use it. Please read this privacy notice to understand how and why we use your personal information.

If you give us personal information about someone else, please make sure you have their permission and make them aware of this Privacy Notice, as it also applies to them.

2. WHAT PERSONAL INFORMATION WE COLLECT AND WHY

We use personal information to provide our service to students and parents. We must have a lawful basis to collect and use personal information. This is explained below:

*NEEDED FOR ATTENDANCE RECORDS

We need to collect and use your personal information in order to post or email out attendance records to you. This includes information such as your name, home address and email address.

*‘Tuition Hub’ LEGITIMATE INTEREST

We collect information on each student’s date of birth and name of school. This is for market research purposes to gain intel on what age group and schools are most popular with the Tuition Hub.

*NEEDED FOR COMMUNICATION

We collect phone numbers of parents and students in order to keep them up to date on study times, absenteeism and changes happening in the day to day running of the study Tuition Hub. We also keep parents’ numbers on file in the event of an emergency.

*NEEDED IN THE EVENT OF AN EMERGENCY

We collect information on all medical conditions of our students. This is only collected in order to be fully prepared in the event of an emergency or if any extra staff training is needed or extra student support.

3. HOW AND WHERE DO WE GET YOUR PERSONAL INFORMATION FROM?

You provide us with your personal information when you contact us directly, complete forms, speak with us or visit our website, social media accounts and mobile apps.

4. WHO DO WE PASS YOUR PERSONAL INFORMATION TO?

To nobody

5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMAITON FOR?

For the length of time each student remains in the Tuition Hub

6. WHAT ARE YOUR RIGHTS?

Ensure that data subjects are informed of their rights under the GDPR

*The right to be informed

You have a right to the information set out in this Privacy Notice. The most recent version of our Privacy Notice will always be accessible on our website at www.tuitionhub.ie If we make any changes to the type of personal information we collect and/or how we use it we will inform you of the changes.

We have controls in place to protect your personal information and minimise the risk of security breaches. However, should any breaches result in a high risk for you, we will inform you without undue delay.

*The right of access

You have the right to know what personal information we hold about you and to receive a copy of your personal information.

We must tell you;

-Why we hold it,

-Who we pass it to,

-How long we keep it for,

-Where we get it from.

This does not allow you to access personal information about anyone else.

*The right to rectification

You can ask us to correct and update personal information we hold about you.

*The right to be forgotten

You can have your personal information deleted if it is incorrect, if it is no longer needed or has been processed unfairly or unlawfully.

If you have withdrawn consent you can ask for your personal information to be deleted.

*The right to restrict processing

You can restrict or object to any unfair and unlawful collection or use of your personal information.

You can withdraw consent and object to, for example direct marketing.

*The right to data portability

You can ask for a copy of all personal information that you gave us (including throughout your interactions with us), and which we hold in automated format.

1. COMPLAINTS

If you do not think that we have processed your personal information in line with this privacy notice, please contact us.

If you are not happy with how we have processed your personal information or handled your privacy rights, you can complain to the Data Protection Commissions by contacting them below:

2. What personal data we collect and why we collect it

Contact forms

When you submit to our contact form we collect your name, e-mail, phone number and any other information you provide us with. We collect this information to allow us to process your request.

Booking Form

When you submit to our booking form we collect your name, date of birth, address, education details, e-mail, phone number and any other information you provide us with. We collect this information to allow us to process your booking.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to monitor traffic on our website this data is anonymous. See the following link for more details on how Google uses your data. https://support.google.com/analytics/answer/6004245?hl=en

Who we share your data with?

We do not share your personal data with any third parties.

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Personal data such as name, date of birth, address, education level and previous services with us, this information is kept for as long as students are a member of ‘Tuition Hub’. Some students are repeat students year on year so the information is kept.

What rights you have over your data?

If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

3. Additional information

How we protect your data

All student information and registration forms are kept in a folder which is locked in a filing cabinet and kept in a secure room. Any data submitted through this website is also stored on a password encrypted database. Only ‘Tuition Hub’ tutors can access this data.

What data breach procedures we have in place?

We will inform all relevant parties within three days of detecting a data breach.

What automated decision making and/or profiling we do with user data?

We use anti-spam technology to block spam comments, reviews and e-mails